FAQs

Generally, products will be delivered to the customers on the chosen delivery date and time. If an item is not delivered on the selected date and time, our customer service staff will contact the customer for follow-up.

If you find the information you have entered is wrong after order confirmation, within 24 hours prior to delivery, you can contact us at (852) 2791 5690 for arrangement.

You can get a one-time free delivery service in Hong Kong for any purchase of HK$5000 (HK$3000 for VIP members) or more. When you purchase for an amount of less than the specified amount, you may enjoy delivery service to your billing address at additional charge specified by us.
*Night time deliveries may incur extra charges.
*Delivery fee of products delivered by suppliers will be calculated separately and will be charged (if applicable) on the day of delivery.
For more details, please refer to the delivery information on our website or contact our customer service.

The delivery service is only available in designated locations, and permanent addresses in Hong Kong. These include Hong Kong Island, Kowloon, the New Territories, Tung Chung, Discovery Bay and Ma Wan.
If you need a delivery to another location, please contact NAM YANG customer service.
The delivery service is not available to non-permanent addresses, Frontier Closed Areas, the Islands, warehouses and, premises which are not accessible by staircase and need deliver through the balcony. If there is no elevator available at a location, NAM YANG will charge an additional delivery fee per floor (except ground floor). In respect of large products and other charges, the fees shall be paid to the delivery staff in cash. For information on additional delivery charges, please contact our customer service.

Products purchased in the NAM YANG online shop can be delivered to most (but not all) places in Hong Kong.