FAQs
Delivery & Pickup
Generally, products will be delivered to the customers on the chosen delivery date and time. If an item is not delivered on the selected date and time, our customer service staff will contact the customer for follow-up.
If you find the information you have entered is wrong after order confirmation, within 24 hours prior to delivery, you can contact us at (852) 2791 5690 for arrangement.
You can get a one-time free delivery service in Hong Kong for any purchase of HK$5000 (HK$3000 for VIP members) or more. When you purchase for an amount of less than the specified amount, you may enjoy delivery service to your billing address at additional charge specified by us.
*Night time deliveries may incur extra charges.
*Delivery fee of products delivered by suppliers will be calculated separately and will be charged (if applicable) on the day of delivery.
For more details, please refer to the delivery information on our website or contact our customer service.
The delivery service is only available in designated locations, and permanent addresses in Hong Kong. These include Hong Kong Island, Kowloon, the New Territories, Tung Chung, Discovery Bay and Ma Wan.
If you need a delivery to another location, please contact NAM YANG customer service.
The delivery service is not available to non-permanent addresses, Frontier Closed Areas, the Islands, warehouses and, premises which are not accessible by staircase and need deliver through the balcony. If there is no elevator available at a location, NAM YANG will charge an additional delivery fee per floor (except ground floor). In respect of large products and other charges, the fees shall be paid to the delivery staff in cash. For information on additional delivery charges, please contact our customer service.
Products purchased in the NAM YANG online shop can be delivered to most (but not all) places in Hong Kong.
Installation Services
It depends on the product type. Should you have any questions, please call NAM YANG customer hotline at (852) 2791 5690.
It depends on the product type. A new installation of some products requires an on-site check-up quotation. Should you have any questions, please call NAM YANG customer hotline at (852) 2791 5690.
Some specific models include a standard installation. For details, please call NAM YANG customer hotline at (852) 2791 5690.
The suppliers of some specific models will need to do a pre-location check before arranging delivery. Customer service will contact you to make the relevant arrangements.
Yes. Unless it is a special situation, there’s no extra charge for standard installation. Should you have any questions, please call Nam Yang customer hotline at (852) 2791 5690.
The installation charge depends on the product type and where the air conditioner is to be installed. Should you have any questions, please call NAM YANG customer hotline at (852) 2791 5690.
The installation of split type air conditioner requires an on-site check-up quotation. The NAM YANG customer service will contact you to follow up prior to installation. Should you have any questions, please call NAM YANG customer hotline at (852) 2791 5690.
For wall installation service, it depends on the product. Some of the wall mounts can be purchased at Nam Yang. Should you have any questions, please call the Nam Yang customer hotline at (852) 2791 5690.
Yes. Unless it is a special situation, there’s no extra charge for general installation. Should you have any questions, please call the Nam Yang customer hotline at (852) 2791 5690.
Some specific model types of washers can be adjusted. Should you have any questions, please call the Nam Yang customer hotline at (852) 2791 5690.
An on-site check-up quotation will be required for any new installation. Should you have any questions, please call Nam Yang customer hotline at (852) 2791 5690.
For specific models of water heaters, a free standard installation service is included. Should you have any questions, please call Nam Yang customer hotline at (852) 2791 5690.
Yes. Unless it is a special situation, there’s no extra charge for standard installation. Yes. Unless it is a special situation, there’s no extra charge for standard installation. Should you have any questions, please call NAM YANG customer hotline at (852) 2791 5690.
1. The standard installation of non-cement air conditioner chassis includes a U-type white aluminum bracket with arm barriers and a 3-metre drain pipe
2. An electricity source must be provided by the customer which should be within half a metre of the air conditioner. Extra fees will be charged if our team needs to arrange an electricity socket.
3. The air conditioner can only be installed in a stable window or air conditioner base with enough space.
Payment
To provide secure online commerce transactions, we employ Internet Secure Sockets Layer (SSL) technology. This encrypts your personal information, including your credit card number, name and address, so that it cannot be read as the information travels over the Internet. To check SSL Certificate information, you can right click the mouse and choose “Properties” & “Certificates”.
Sorry, interest free installments are not applicable at the NAM YANG online shop.
After picking the product, you can pay by PayPal or a credit card to settle the transaction on the check-out page.
Most email service providers offer software features scanning, anti-virus and anti-spam functions so some emails may be sent to “Trash” or “Spam” folder. Please check your “trash” or “spam” folder and find any emails sent from NAM YANG online shop. If yes, please click “not spam” or move the email from “Trash” back to “Inbox”. If you cannot find it from the folder(s), please contact our customer service hotline at (852) 2791 5690.
The NAM YANG online shop accepts payment by PayPal, Visa, MasterCard, American Express, UnionPay Card, Alipay, Google Pay (APP only) or Apple Pay (APP only). All product prices listed are in HK dollars. The prices listed in the online shop may differ from the prices of the same products in NAM YANG retail stores. The purchase price is the price listed as at the date of purchase.
Product & Stock
Sorry, due to the special nature of the products, store only items must be purchased in NAM YANG retail stores.
Sorry, the exclusive products in NAM YANG online shop can only be bought from online. But after buying them online, you can pick them up in NAM YANG retail stores if you wish.
Some of our products can be pre-ordered with full payment at the NAM YANG online shop. Our customer service will contact you when the product is ready for pick up.
Items, which are tagged with “Online Only” at the product detail pages, are NAM YANG online exclusive products.
If your chose product is out of stock, you can log in to your account and click the button “Notify me when stock available”. You’ll then be notified by email when the product is in stock.
Return & Refund
The customer is requested to examine the goods immediately upon delivery for any defects and/or damage. If any problems are found immediately, or if any products are found not up to manufacturers’ standard within 10 days of purchase , customers can call the NAM YANG customer hotline at (852) 2791 5690 to follow up. If the product is confirmed as not meeting the manufacturers’ standard, NAM YANG guarantees to exchange the product. When the product is still within the manufacturer’s warranty period, customers can also enjoy the warranty service provided by dealers, or simply return the product to the manufacturer or dealer for repair.
When agreed by the customer service department and you, NAM YANG will refund any money involved in the order to your credit card bank account within about 4-8 weeks.